Support & Contact

Secure Remote Assistance

We utilize isolated, self-hosted remote desktop infrastructure for all client support sessions. This guarantees that your screen data and remote inputs are encrypted end-to-end and never routed through commercial third-party servers.

If you require immediate assistance, please download and launch our secure client.

Download Support Client

A Note on Security Warnings

Because our support tool is custom-packaged for our secure network, Windows SmartScreen may flag it as an "unrecognized app." This is a standard automated protection for newly compiled software.

To launch the client: When the blue "Windows protected your PC" screen appears, click "More info", and then select "Run anyway".

Direct Contact

For inquiries regarding new infrastructure deployments, security audits, or server management, please reach out directly via encrypted email.

requests@pellettitech.com